GWC Warranty

3.72 out of 5

Avg. Deductible

$100


Effective

30 day(s)

Avg. Plan Length

2 to 5 years


Established In

1995

Company Location

Wilkes-Barre, PA


Complaint Resolution

No

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About GWC Warranty

Established in 1995, GWC Warranty has been providing extended auto warranties to help drivers feel safer & protected. GWC works with independent drivers, dealers & agents. GWC offers a variety of protection plans in order to help you find the one that works best for your budget & your needs. Contact us today or visit our website to learn more about our available plans.

Review Composite Score

3.72/5    Very Good

Based on 21 Reviews

3.81 Customer Service
3.57 Repair Time
3.79 Quality
3.72 Overall Rating
bEN t.

04/09/2021

Buyer BEWAIR !!! Don’t trust or believe what the salesmen say. They lie in order to get you to buy the warranty .

Brent R.

01/08/2021

Guardian Warranty Company This was my experience with Guardian Warranty Company. I have been in the car business since 1998 and have dealt with a lot of warranty companies. I have dealt with some really professional customer service oriented warranty companies and I have dealt with some nightmare warranty companies. Guardian Warranty Company is by far the worst I’ve dealt with in my automotive career. I have a friend that bought a car and purchased an extended service contract through Guardian. She bought the exclusionary coverage which is suppose to cover everything, except for the wear and tear items on the vehicle. One day her vehicle developed a noise in the engine, I suggested she take it to a reputable Mercedes specialist. The shop diagnosed the noise and determined the noise was coming from the piston and connecting rod. The diagnosis was backed up by several bulletins from Mercedes. Guardian requested proof of maintenance performed on the car which was provided. Guardian also requested that the customer approve a sixteen hour diagnostic tear down to pinpoint the failed component. Out of the sixteen hour job, Guardian would pay one hour of labor if the problem was a covered repair. The customer would be responsible for a $1740 diagnostic fee to pay which is completely unnecessary with the exclusionary coverage considering any component that could cause the problem is a covered repair. I called the claims adjuster and was told that they had to have the exact failed component to cover the claim and the diagnostic charges would be the customers responsibility. I don’t understand why you would force the customer to pay $1740 in diagnostic charges when everything inside the motor is covered. I asked to speak to a supervisor, I was on hold for 15 minutes and spoke to him for less than two when the call was “disconnected”. I called back and was connected to a claims adjuster again. They asked for the claim number and I provided it and then asked to speak to a supervisor. I explained that I was speaking to him and the call was disconnected. I was told no, I couldn’t speak to a supervisor and this is just how the claims process works. I demanded to speak with the supervisor again and I was transferred to another representative claiming to be a supervisor, but not the claims manager that I was “disconnected” in a previous call. I am confident that the representative hung up on me and put a note in the system that he didn’t want to talk to me. I don’t blame him, it’s hard to argue his side with someone that is knowledgeable of vehicles and how warranty companies operate. In my opinion, this was an opportunity to get out of paying the claim. Seeing how Guardian was handling this claim, all confidence was lost in the company and I was convinced my friend was in a losing position dealing with Guardian. I decided that I would just turn in a claim to repair the oil leak from the turbo charger and begin the search for another car. My suspicion was confirmed, Out of the nearly $400 claim, they would only cover $53 dollars. Please keep in mind that I told them repeatedly what I do for a living and I know what parts and repairs are covered with exclusionary coverage. If they would treat me this way, imagine how they would treat other trusting consumers. I caution Automobile dealers who do business with Guarduan, it can be detrimental to your business and reputation by selling a warranty to a consumer from an unethical company. If you are a consumer looking for a warranty for your car, please be careful dealing with Guardian Warranty Company. We work hard to establish a good reputation as car dealers and representing a company like this can quickly tarnish your image. To any potential customers considering buying an extended service contract, if you are offered Guardian, Caveat Emptor (Buyer Beware). Most dealers will have multiple options for you to choose a warranty. I understand now why so many customers refuse to buy warranties because of previous bad experiences. I am now able to relate to their story and explain that not all warranty companies operate like Guardian Warranty Company.

Dwayne T.

11/11/2020

Very helpful & friendly

Jennifer A.

10/12/2020

The experience was stress free. Thanks so much!

Carol S.

08/31/2020

Did everything that they asked and still no resolve the company that they told me to take the car to for repairs was untrustworthy and they lied about the condition of the vehicle so this company did not honor the warranty and I had to have the car repaired myself and I spoke to a gentleman that did not comprehend much of anything and was very rude will be canceling this policy ASAP

Antwan H.

08/26/2020

I have used the warranty on one occasions and it was hassle free

Lynn G.

08/17/2020

I got fair price .However when the time came to use it i had a hard time with my ac issue getting covered

Wade B.

08/07/2020

I Had to call back because i did not get my email confirmation .The guy on the phone stayed on the phone with me till i received it .

James C.

08/05/2020

My credit card was going to expire and i got a call from a very helpful gentleman .Thank you for help and not letting my warranty be past due

Jamie L.

07/31/2020

Zero deductible ! pretty sweet deal

John L.

07/30/2020

I called in to see how much it would cost to get a warranty on my Honda Civic and was surprised on how affordable it was . i got a 3 year 36000 mile warranty at a great price

Jason U.

07/16/2020

So far gwc warranty seems great

Robert A.

07/10/2020

We had a Ac issue on my nissan pathfinder . Happy to be covered thru the warranty plan . great service!!!

Charlotte T.

07/02/2020

I got great discounts on my monthly payments. I have been pleased with GWC warranty for my mazda 3

John H.

07/02/2020

I never felt pressured to purchase the contract.They gave me the best deal out of 5 company's

Rick M.

07/01/2020

A very nice company and good customer service.

Jason R.

06/11/2020

Long time customer satisfied with the service .

Magnus K.

06/03/2020

I am A person who is very distrusting of warranty companies especially automobile extended warranty. But I was wrong. GWC Warranty, after 4yrs, didn't hesitate to honor my service claims. The auto-repair shop also have a great experience dealing with GWC. I will definitely use GWC on my next vehicle purchase or seek them out if the seller doesn't offer them as an option.

Brian S.

01/20/2020

I have used GWC twice and both times it has been an easy process. Their claims process is painless and response time is quick to get a claim reviewed and approved. My mechanic said GWC is the only warranty company he will work with.

Christina F.

01/15/2020

Having this extended warranty puts car owners' mind at ease. There was no hassle in claiming a repair. I brought my vehicle to the shop, my Service Advisor checked what was the problem, he called GWC and thankfully the repairs needed were under the warranty. It was as easy as 1-2-3. Thank you very much!

George G.

10/21/2019

I have had to use my GWC warranty on my 2013 F150, twice in the last two weeks. They were amazing! I called before my dealer did and both times the GWC rep was great helping me out! My dealer told me they are best warranty company to work with! Thanks!

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